PRODUCT FAMILY
Front-office and back-office automation with human-in-the-loop controls. Every agent ships with SOP alignment, audit trails, approval chains, and enterprise integration — deployable on cloud, on-prem, or sovereign environments.
01 — OPERATIONS
End-to-end service workflow automation — from intake to resolution. The Ops Agent handles case routing, multi-step approvals, SLA tracking, escalation logic, and full audit logging across departments.
QUICK SPECS
KEY CAPABILITIES
Intelligent Routing
ML-based case classification and priority scoring. Routes to the right team, queue, or agent based on content, SLA urgency, and skill match.
Approval Chains
Configurable multi-step approval workflows with delegation, timeout escalation, and parallel/sequential routing. Integrates with existing org hierarchies.
SOP Alignment
Agent actions constrained to defined standard operating procedures. Every step is validated against policy before execution. Drift detection built-in.
Audit & Compliance
Immutable decision logs with full chain-of-reasoning. Exportable audit packs for regulators. Tamper-proof timestamps on every action.
HOW IT WORKS
Intake
Email, API, form, chat, voice — any channel triggers a case
Classify
NLP classification, priority scoring, SLA assignment, data enrichment
Route
Skill-based assignment, load balancing, escalation rules
Execute
Agent actions + HITL approvals, tool calls, system integrations
Close & Log
Resolution, feedback loop, audit log sealed, analytics updated
USE CASES
Banking — Account Services
Automate account opening, KYC review, and document follow-up workflows. Reduce processing time from days to hours with built-in compliance checks.
Government — Citizen Requests
Handle permit applications, license renewals, and grievance routing with full audit trails and multi-department escalation chains.
Insurance — Claims Processing
Intake claim submissions, auto-extract policy details, route for assessment, manage approvals, and generate settlement documentation.
INTEGRATIONS
02 — IT SERVICE MANAGEMENT
AI-powered IT service management — intelligent ticket routing, incident triage, change management automation, and knowledge synthesis. Resolves L1/L2 issues autonomously while escalating complex problems with full context.
QUICK SPECS
KEY CAPABILITIES
Intelligent Triage
NLP classification of incoming tickets — categorize by service, priority, and affected CI. Route to the right team with suggested resolution before an engineer opens it.
Auto-Resolution
RAG-powered resolution for known issues — searches KB, runbooks, and past tickets. Executes standard fixes via tool calls (password resets, service restarts, permission grants).
Change Management
AI-assisted change risk assessment, impact analysis, and approval routing. Correlate change windows with incident history to predict risk scores for proposed changes.
Incident Correlation
Detect related incidents across infrastructure. Auto-link child tickets to parent problems. Surface root cause candidates from topology data and change logs.
HOW IT WORKS
Ticket In
Portal, email, Slack, API, monitoring alert
Classify
Category, priority, CI mapping, duplicate detection
Resolve / Route
Auto-fix if known, else route to right team with context
Assist
Copilot for L2/L3 — relevant KB, similar incidents, suggested actions
Learn
Resolution added to KB, model retrained, SLA tracked
USE CASES
Enterprise IT Operations
Handle 10K+ tickets/month across infrastructure, applications, and end-user support. Auto-resolve password resets, VPN issues, and common software problems. Reduce L1 headcount by 50%.
Managed Service Providers
Multi-tenant ITSM with client-specific SLAs, routing rules, and escalation chains. Single platform serving dozens of clients with isolated data and custom workflows.
DevOps / SRE Teams
Correlate monitoring alerts with change history, auto-create incidents from alert storms, and surface root cause candidates. Reduce MTTR from hours to minutes.
INTEGRATIONS
03 — DOCUMENT INTELLIGENCE
Intelligent document processing pipeline — from scanned PDFs and handwritten forms to structured data. Classify, extract, validate, and route documents with human review only where confidence is low.
QUICK SPECS
KEY CAPABILITIES
Smart Classification
Auto-classify incoming documents into configurable categories — invoices, contracts, KYC docs, medical records, permits — with 99%+ accuracy on trained types.
Field Extraction
Extract structured fields from unstructured documents — names, amounts, dates, line items, signatures. Handles tables, handwriting, and poor scan quality.
Cross-Validation
Validate extracted data against business rules, reference databases, and other documents in the same case. Flag discrepancies for human review.
Review Portal
Built-in human review interface for low-confidence extractions. Side-by-side document view, field highlighting, one-click correction, and active learning feedback.
HOW IT WORKS
Ingest
Upload, email, scan, API — any source, any format
OCR + Classify
Text extraction, document type classification, page segmentation
Extract
Field-level extraction, table parsing, entity recognition
Validate
Business rules, cross-doc checks, confidence scoring, HITL review
Route
Push structured data to downstream systems, trigger workflows
USE CASES
Banking — KYC / Onboarding
Extract ID details, proof of address, financial statements. Cross-validate against sanctions lists and watchlists. Reduce onboarding from 5 days to 4 hours.
Government — Permit Processing
Digitize paper permit applications, extract form data, validate completeness, route to relevant department. Handle Arabic and Urdu submissions natively.
Insurance — Claims Documents
Process claim forms, medical reports, repair estimates, and invoices. Extract line items, match against policy, flag anomalies for investigation.
INTEGRATIONS
04 — CUSTOMER EXPERIENCE
Omnichannel customer service agent that resolves, not deflects. Synthesizes answers from knowledge bases, SOPs, and transaction history — with intelligent escalation that passes full context, not just a ticket number.
QUICK SPECS
KEY CAPABILITIES
Knowledge Synthesis
RAG-powered answers from product docs, SOPs, FAQs, past tickets, and transaction history. Cites sources. Updates in real-time as knowledge changes.
Sentiment Routing
Real-time sentiment and frustration detection. Automatically adjusts tone, or escalates to senior agent when customer distress exceeds threshold.
Action Execution
Not just chat — the agent can check order status, process returns, update account details, apply credits, and trigger backend workflows via tool calls.
Agent Copilot
When escalated, human agents get an AI copilot — suggested responses, relevant KB articles, customer history summary, and next-best-action recommendations.
HOW IT WORKS
Engage
Customer reaches out on any channel — identified via account or session
Understand
Intent classification, entity extraction, sentiment baseline, history pull
Retrieve
RAG across KB, SOPs, past cases. Rank by relevance and recency
Resolve / Act
Answer, execute action, or escalate with full context handoff
Learn
CSAT capture, resolution tagging, feedback loop to improve KB and model
USE CASES
Enterprise — IT Support
Handle plan inquiries, bill disputes, service activations, and technical troubleshooting. Reduce average handle time by 55% while improving first-contact resolution.
Retail — E-Commerce Support
Order tracking, returns processing, product recommendations, and loyalty inquiries. Integrates with OMS, WMS, and CRM for real-time action execution.
Financial Services — Client Support
Account inquiries, transaction disputes, product information, and compliance-safe advisory. Full audit logging for regulated interactions.
INTEGRATIONS
READY TO DEPLOY?
Book a live demo with your use case. We'll configure a working prototype on a discovery call — typically within two weeks of first contact.